Nar Call Center (777) has received more than 1 million inquiries during the first six months of 2021, and answered them in 17 seconds on average. 89% of subscribers who called the Call Center praised the level of service provided. In general, 93% of the received inquiries were resolved from the first call, the Company told APA-Economics.
Nar also served its subscribers through the official social networks - Facebook, Instagram and Twitter - and responded to more than 89,000 inquiries. 50% of appeals received through social networks were answered within 1 minute, and 90% within 10 minutes. Inquiries from all social networks of Nar were answered in an average of 11 minutes.
The mobile operator continues to provide a high-level service to its customers through an online chat in the constantly updated "Nar+" application to bring convenience and flexibility to the daily lives of subscribers. Thus, more than 96,000 inquiries received in 6 months were answered in a prompt manner.