“Children Hotline” service supported by Azercell received 1547 queries during the summer months

 “Children Hotline” service supported by Azercell received 1547 queries during the summer months
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  • calendar-gray 12 September 2019

Operating with the support of the leading mobile operator of Azerbaijan, Azercell Telecom, “Children Hotline” service has revealed reports for June, July and August 2019, the Company told APA.

The service primarily aimed at providing children with preliminary psychological assistance, emotional support, counseling for the range of issues, subsequently directing them to relevant rehabilitation centers or other institutions when needed, has received 1547 queries during the past three months. 89 of the incoming calls were related to issues requiring psychological assistance, 194 to legal, 901 to educational, 80 to health, 125 to social, and 158 to other issues. 1440 of the queries were received from the individuals over 18, whereas 107 of callers were under 18. It should be noted that the majority of the calls received by “Children Hotline” are from children suffering abuse from family members, teachers, peers and from those that have been deprived of communication with one of their parents as a result of divorce. As a company attaching great importance to projects assisting children in need of constant care in its CSR strategy, Azercell established Goygol office of “Children Hotline” service on July 13, 2018. Along with residents of Goygol, the center is serving to children living in the neighboring regions (Goranboy, Ganja, Shamkir, Gazakh, Aghstafa).  

Calls to 24/7 “Children Hotline” service operating with the support of Azercell Telecom and "Ümidli Gələcək" Public Union are free of charge from both landline and Azercell numbers. The service can be reached by dialing the following numbers in any time of the day: (012) 480 22 80, (050) 680 22 80, (051) 880 11 80, (051) 880 22 80 and (051) 580 22 80. Aiming to make the “Children Hotline” service accessible worldwide, mobile application for both IOS and Android operating systems was launched in 2017 with Azercell’s initiative and support.


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